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FAQ

 
Do you provide International delivery?

 

Unfortunately, at this moment I'm not offering international delivery. Please look in the future for international delivery.

 

What is your returns policy?

 

For everyday pieces, we offer a 7 day full refund if you are not satisfied with your purchase. You would be responsible for return shipping costs.

 

How do I return an item?

 

Please ship back item, properly packaged. Make sure the artwork is safe and I will receive it in good condition. You would be responsible for return shipping costs and if the artwork is damaged. Send back to address included in the return label sent with your art piece.

How do I track my order?

 

After placing your order, you will receive an email confirmation number. Shortly after you will receive a tracking number for your purchase.

What are your delivery options?

Estimated processing for all orders is 3-5 BUSINESS days prior to shipment.
Please note this does NOT INCLUDE Weekends or Holidays.
 
Orders are processed in the order they are received. 

U.S. ORDERS: 
Shipped out via USPS First Class with TRACKING and have an estimated delivery of 7-10 BUSINESS days depending on location.

All domestic U.S. orders come standard with tracking that updates within 48 hours of shipment. The Estimated Delivery date on your tracking is an estimate, not a guaranteed date. Please be patient with the tracking as it can be slow.

Once an item is marked 'shipped' it is then out of our control. 

In the event of lost or damaged items, I encourage you to contact USPS customer service and use your personal tracking number for reference. Direct all inquiries to 1-800-222-1811 or USPS.com

Please feel free to contact me on my website, or visit my social media pages.

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© 2017 Alejandra Centeno. All Rights Reserved

 

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